Noo Mobile Limited PRIVACY POLICY

1. Introduction

Noo Mobile Limited takes your privacy very seriously. This policy explains how we collect and use information about you when you use our web sites and the ways in which we may use that information such as to enhance the services we offer to you and to improve your online experience.

It also sets out details of the personal information we collect about you and the ways in which we may use that information and also provides other information such as details about cookies and how to update or access any personal information we hold about you.

You should read this policy in conjunction with and your standard airtime contract as well as any other product/service terms that you have been notified about.

2. How We Collect Information

We collect information about you in two ways

1. Directly from you From time to time you will be asked to, or will need to, provide personal details about yourself, such as when:

1. You register to become a customer
2. You submit enquiries to us/contact us
3. You enter any online promotions, competitions or prize draws via web
4. You use Noo Mobile Limited products and services
5. You submit information to us by participating in Noo Mobile Limited surveys

2. Indirectly from you, such as when:
You visit/ browse this site (see section 7, Cookies)

We may also employ third parties to provide website services on our behalf. In such cases, if they collect any data on their own behalf, they will provide their own privacy policy. We advise you to read any new policy carefully. We do, however, try to ensure that any partners we use apply the same high standards of privacy and security over your information.

3. What Information do we collect?

In various areas of this website we ask you for Personal Data and other information. This may include such information as your name, age, date of birth, billing address, banking instructions, delivery address, telephone number, your use of products and services, debit or credit card details and other payment information. We will retain all call and communication data carried on our Network for all customers according to law.

For example: When you register with us we need to know your name, date of birth, e-mail address, delivery address, credit or debit card number and expiry date or banking details, as appropriate.

When you make or receive a call we and/or the corresponding carrier will retain information, which may include: date of call, beginning/end time of call, calling and called phone numbers, and the network(s) over which the calls were made. We do not record or retain the content of calls.

This enables us to provide you with Services and keep track of your account for crediting your Noo account.

We may ask you for information about yourself and your phone use to help you decide which, if any, of our products and services would suit you best

4. Why We Collect Information

We may use and analyse information about you for the following purposes:

1. To provide you with access to parts of this site;
2. To determine if you are old enough to contract with us;
3. To supply services and products that you have ordered;
4. To contact you if necessary and to verify that you are an authorised user for security purposes when you call us to make enquiries;
5. To arrange for payment of goods and/or services purchased;
6. To inform you of any Service related message or of any new Services or functionality (e.g. the introduction of a new messaging service);
7. To assist us with crime and fraud prevention;
8. To help us enhance the Services that we offer you;
9. For the purpose of market analysis and production of internal reports, for marketing our Services generally and (subject to any objection or preference you may indicate when submitting your details to us) for sending information to you about our products and services from time to time;
10. To inform you of any Services offered by other companies that we think may be of interest to you, provided that you choose to receive this information. If you choose to receive information from other companies, we may sometimes disclose your personal information to those companies. See Disclosure of Your Information.

5. If You Do Not Wish to Receive Information

1. Stop Receiving Information If you are customer of Noo Mobile Limited, you may, at any time, change your mind about receiving information from Noo Mobile Limited or other companies in the future. If you subsequently decide that you no longer wish to receive information about either our products and services or those of third parties, you can notify us online by clicking on "Edit My Profile" under the heading of "My Account".

2. The 'opt-in' on the website will allow you to select whether you receive information from Noo Mobile Limited only, and/or from our business partners. You can opt-out of either or both at any time. We take every effort to ensure that any data provided to our business partners, with your permission, is handled with the same attention to privacy as we take.

6. Disclosure of Your Information

1. Disclosure to Noo Mobile Limited Group Companies
We may disclose your Personal Data to other companies in the Noo Mobile Limited Group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your Personal Data as may be required by law, regulation or legal proceedings.

2. Information Outside EU
The Personal Data you provide to us may be passed to third parties located outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However we will take steps to ensure that your Personal Data is used by third parties in accordance with this policy. Additional terms and conditions may be presented when signing up for specific Services.

3. Marketing Information from Other Companies
If you choose to receive marketing information from other companies, we will only disclose your Personal Data to these companies where they have undertaken not to use your Personal Data for any purpose other than to provide information to you or other uses to which you have agreed. If you decide that you no longer want to receive information from a particular company, you should contact that company directly. You should be aware that if you subsequently give any Personal Data to another company, the uses to which that information may be put would be determined by that company's privacy policy.

7. Cookies

A "cookie" is a piece of information, like a tag, which some websites create on your PC which identifies your PC whenever you visit that website. In order to provide you with the best possible online experience, Noo Mobile Limited may create cookies when you visit the Noo Mobile Limited site. Cookies may be used to help you in the following ways: to limit the frequency with which you will see particular advertisements or Noo Mobile Limited announcements on the site; to identify your defaults if you have set up a customised homepage; to keep track of how many times you do specific things whilst using Noo Mobile Limited, to track where you have come from if you were referred to our website; to provide you with self-help information; and to make our email offers more relevant to you by taking into account your response to previous email offers.

Our cookies will not be used to analyse your visits to other sites. Agents of Noo Mobile Limited, who assist in the serving, and targeting of advertisements, promotions and other marketing messages may use cookies to collect anonymous data such as how many people have viewed a particular page each day. Data collected by cookies will not otherwise be passed to any third party. You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish. If you decline cookies, some aspects of the Noo Mobile Limited site may not work on your PC and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.

8. Accessing your Information

1. Edit or Change Data on Website
As Customer of Noo Mobile Limited, you have control over the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have provided to Noo Mobile Limited, you can do so online by clicking on "Edit My Profile" under the heading "My Account".

2. Other Access to Data
You can access your personal information at any time. Just make a written request clearly identifying yourself and the information you require or make a request on the website. We'll reserve the right to charge you a nominal amount to cover the administrative cost of supplying it. If we hold any inaccurate information about you, please tell us in writing and we will correct it. All correspondence should include your mobile phone number (if you are a SIM Customer) or Noo Mobile Limited Number (if you are Customer of Noo Mobile Limited) for accurate handling.

3. Data Inquiries, Complaints and Notices
Please send all Data inquiries, complaints and notices to:

Noo Mobile Limited
Customer Service
3rd Floor Dean Park House, 8 Dean Park Crescent, Bournemouth, Dorset, BH1 1HL

Phone 07822390000, 0870 1 75 76 78

or by email to: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

9. Security

1. You must not share your password for any message services or Portal access. Your passwords and the answers to secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection. We are constantly reviewing our procedures to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard secure sockets layer (SSL) technology, to encrypt sensitive information such as financial information e.g. your credit card

2. Please be aware that communications over the Internet, such as e-mails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Noo Mobile Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

10. Users 16 and under

11. Changes to this Policy

We will keep this policy under review and any changes made from time to time will be posted on this page.

12. Glossary

Customer A natural person who is 16 years or older.

Internet
The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.

Network
The telecommunication system run or used by us for your calls.

Noo, we, us, our
Means Noo Mobile Limited Registration Number 6322182.

Noo Mobile Limited Number
The number assigned by Noo Mobile Limited to Customers who register for the Noo Mobile Limited Service.

Personal Data means data relating to you from which you can be identified such as your name, address, telephone number, e-mail address, etc.

Portals
Our web, WAP and any other services and portals we introduce from time to time.

Web Services
Services provided from our website at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  and any additional websites linked from our website.

You or your
A natural person 16 years of age or older interacting with the Noo Mobile Limited website and to whom this Privacy Policy is addressed.